Last Updated: April 1, 2026
RA Ventures LLC (d/b/a Ember, "Ember," "we," "us," or "our") operates an AI-powered investment research platform. This Privacy Policy describes how we collect, use, and protect information in connection with our platform and website (collectively, the "Services").
This policy applies to visitors to our website and customers and authorized users of the Ember platform. Ember's customers are primarily institutional investment managers and SEC-regulated entities. Where a customer has entered into a separate Master Services Agreement and Data Processing Addendum with Ember, those agreements govern the treatment of customer data to the extent they conflict with this policy.
From customers and authorized users: account information (name, email, employer); data and documents uploaded to the platform ("Customer Data"), including research files, PDFs, and text inputs; usage data (feature interactions, query logs, credit consumption); and communications with our support team. From website visitors: standard web analytics (page views, referral source, device type) via cookies or similar technologies; and contact form submissions. We do not collect sensitive personal information beyond what is necessary to provide the Services.
We use information collected through the platform solely to provide, maintain, and improve the Services for the customer that submitted it. Specifically, we use Customer Data to: process queries and generate AI-assisted research outputs; maintain and operate customer Knowledge Bases; provide technical support; and monitor platform performance and usage. We do not sell Customer Data. We do not use Customer Data for targeted advertising. We do not use Customer Data to train foundation models. We may use aggregate, de-identified usage data for internal analytics and product improvement.
To deliver the Services, inputs may be transmitted to third-party foundation model providers, which may include OpenAI, Anthropic, and Google. Ember only transmits data to providers whose privacy policies explicitly prohibit use of customer inputs for model training or public disclosure. Customer Data transmitted to these providers is used solely to generate outputs in response to user queries and is not retained by those providers for their own purposes.
Ember uses third-party service providers ("subprocessors") to help deliver the Services, including cloud infrastructure providers, LLM providers, and data storage vendors. A current list of subprocessors is available to customers upon written request. We require all subprocessors to maintain data protection standards materially consistent with this policy and applicable law.
Customer Data is retained for the duration of the applicable service agreement. Upon termination, customers have sixty (60) days to export their data in a standard format. Following that period, Customer Data is deleted or securely archived in accordance with the customer's agreement. Ember retains records of AI-generated outputs for a minimum of five (5) years where required by applicable law or customer agreement, including to support regulatory recordkeeping obligations of SEC-regulated customers.
Ember maintains reasonable technical and organizational safeguards designed to protect Customer Data against unauthorized access, disclosure, or loss. In the event of a confirmed data breach affecting Customer Data, Ember will notify the affected customer within three (3) business days of confirmation.
If you are a California resident, you have the right to: (a) know what personal information we collect and how it is used; (b) request deletion of your personal information; and (c) opt out of the sale of your personal information (Ember does not sell personal information). To exercise these rights, contact us at privacy@emberapp.io. We will respond within forty-five (45) days.
Ember's platform is designed to support the workflows of SEC-regulated investment advisers and related entities. Ember maintains records of AI-generated outputs accessible to customers and their authorized regulatory examiners, consistent with applicable recordkeeping obligations. Customers with specific regulatory requirements should ensure the terms of their service agreement with Ember address those obligations.
We may update this policy from time to time. We will notify customers of material changes via email or in-app notice at least thirty (30) days prior to the change taking effect.
For privacy-related questions or data subject requests:
RA Ventures LLC d/b/a Ember
privacy@emberapp.io